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Bugs & Requests

Community bugs, requests and workarounds.

🌐 Language / 语言

Community-maintained tracker. Not affiliated with official Once Human support.

Public community issue tracker

Approved reports only. Submit bugs and requests in Discord.

+ Join Discord to report Already joined? Open #bugs-n-feedback →

📣 Community Priority ReportsIssues and requests our community wants prioritised.View priority reports →
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This community tracker does not open an official support ticket.

Submit to Co-Dev & get your Order Number

Complete these steps on the official platform before submitting to this community tracker.

  1. Sign in and link your character

    Open the official Co-Dev platform ↗. Choose Login, then Link Character if prompted. Use the same character when viewing your feedback history.

    Official platform walkthrough showing Login and Link Character controls
  2. Choose Bugs or Suggestions

    Select Report a bug for a fault, or Make a suggestion for a feature request. The official screenshot below illustrates these buttons; the current layout may differ.

    The action buttons are shown along the bottom of the screenshot above.

  3. Describe the issue and submit

    Explain what happened, how to reproduce it and the expected result. For a request, explain the problem and proposed improvement. Add screenshots or video through the upload control, then select Submit. The current text field allows 500 characters; the platform rules state a 100 MB video limit.

    Current blank bug description form showing its 500-character limit
  4. Copy the Order Number

    Open Feedback History, find the report you submitted and copy its Order Number, including the letter. Examples shown below: B00041 for a bug and S00042 for a suggestion. These are examples—use your own number.

    Feedback History examples labelled Order Number S00042 and Order Number B00041
  5. Return here

    Paste your Order Number into the required field, tick that you have submitted the official report, and submit this form for moderator review. Entering a number does not automatically verify it with NetEase.

Sources: official feedback guide and the signed-in platform checked 27 October 2026. For bugs requiring direct support, also use in-game Feedback & Customer Support → Bug Report.

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How to copy your Discord user ID

1

Open settings

⚙ User Settings → Advanced

Desktop: select the cog beside your username. Mobile: open You, then Settings.

2

Enable Developer Mode

Developer Mode ✓ ON

Turn on Developer Mode in Advanced settings.

3

Copy your own user ID

◉ Your profile → ⋯
⧉ Copy User ID

Desktop: right-click your avatar on a message you sent and select Copy User ID. Mobile: open your profile, tap ⋯, then Copy User ID; some versions place this under Copy User Info.

Paste the copied number into the form. Use your user ID, not a username, server ID or game character UID. These illustrations are a guide; Discord layouts can vary by version.

Official Discord instructions ↗